The Rothercare & Assistive Technology service is part of the Adult Care, Housing & Public Health Directorate. The Team operates 24 hours a day, 365 days a year and delivers an Installation of equipment, emergency monitoring and response service, which is designed to assist adults to live independent lives, whilst reducing the risks and having reassurance that help is just a button press away.

The successful applicant will work on a rota basis, working in the small call handling Centre to monitor and answer alerts generated from a customer’s property via specialist technology they have in their home. Some of the alerts will require a response, from either Rothercare mobile response or perhaps the emergency services. The other key element of the role is to undertake mobile response visits to the customer’s home where it is deemed applicable. This may be due to them experiencing a fall, being unwell or may have an issue with something in their property.

The successful applicant will be fully trained in all elements of the service.

The Rothercare Assistant role is varied and fast paced, combining the following elements:

• Control Centre operator - answering calls/alerts via a computer/telephony system.
• Mobile Responder – to visit customers’ homes where an alert has been raised to check on their wellbeing/assist them where applicable.  

The successful candidate will work a 3-shift rota which includes:

Day shift 6am-1pm; Afternoon shift 1pm-8pm; Night shift 8pm-6am including some weekends and bank holidays.            

You should have knowledge and understanding of the customer group, which is adults with some level of vulnerability, and be experienced in strength-based approaches. As you will be working closely with a range of different services and stakeholders you will need to display an ability to build relationships and forge strong partnerships.   

You should have excellent communication and listening skills, be able to risk assess, problem solve quickly and remain calm in emergency situations. You should have experience of working within a customer focused service.

A full valid UK Driving Licence is required, the successful candidate is required to undertake a RMBC driving assessment as driving the Rothercare vehicles is part of the role. Please note the service operates both manual and automatic geared vehicles.   

If you would like to discuss this opportunity before applying, then please don’t hesitate in contacting:   

• Helen Snell, Team Leader on 01709 254864 or email snell@rotherham.gov.uk,
• Debbie Moorhouse, Team Leader on 01709 807161 or e-mail moorhouse@rotherham.gov.uk
• Sharon Barker, Team Manager on 01709 254862 or email barker@rotherham.gov.uk.   

We are looking forward to hearing from you.

To apply please click the Apply Now link below.